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Get Help With...

Top Tip

Always check the library catalogue first. 

If the book is available, but not in your home library, remember you can put a hold on it.

See the Borrowing and Returning Books page for more information.

 

Can't find a book or article you need?

 

If we don't have the book you need, we may be able to find it through our inter-library loan network.  This service is available to all library members. 

How to request a book that is not listed on the catalogue?

 Visit our library catalogue 

  1. Log in with your library card number (the letter and number on the back of your card underneath the barcode) and your PIN. Your PIN may be your Year of Birth e.g. 1960, or the last 4 digits of your library card. It could also be a PIN you have chosen on registration.
  2. Click on 'Your Interlibrary Loans'  from the menu on the left hand side.
  3. Then click on 'Create New Request' and agree to the copyright declaration.  This then gives you a variety of options to choose from e.g. request books, articles, and recommend items for purchase.
  4. Fill out the required details e.g. book title, author, ISBN number etc.

Once you complete the request form, a member of the library team will then try and fulfil your request.  You can check on the status of request by logging into your library account and clicking on 'Your Interlibrary Loans"

You can also email us with your requests. 

 

If we don't have access to the journal article you need, we may be able to find this through our inter-library loan network.  This service is available to all library members.

How to request a journal article that I can't access? 

 Visit our library catalogue

  1. Log in with your library card number (the letter and number on the back of your card underneath the barcode) and your PIN. Your PIN may be your Year of Birth e.g. 1960, or the last 4 digits of your library card. It could also be a PIN you have chosen on registration.
  2. Click on 'Your Interlibrary loans'  from the menu on the left hand side.
  3. Then click on 'Create New Request' and agree to the copyright declaration.  This then gives you a variety of options to choose from e.g. request books, articles, and recommend items for purchase.
  4. Fill out the required details e.g. journal title, article title, author and year etc.

Once you complete the request form, a member of the library team will then try and fulfil your request and you can check on the status of request. 

We try and complete article requests within 1-2 working days.  

You can also email us with your requests. 

It's easy to get help with your reading lists

All you have to do is send us a copy of your reading list and a member of the library team will then take a look  and see how many books we can obtain for you.  

Send your reading list to:

If you work at Colchester: library.services@esneft.nhs.uk

If you work at Ipswich: hospital.library@esneft.nhs.uk